Ebike Controller

Shipping Policy

Thanks for shopping with colorwayebike.com. To keep track of your order, contact colorwayebike.com (support@colorwayebike.com) so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard businesshours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

 If your order is delayed, please contact us via email support@colorwayebike.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Phone: +852 9322 5387

Email: support@colorwayebike.com

All our products have a warranty of 12 months applicable from the date of receipt of the order or provision of it at the point of withdrawal.

WARRANTY SUPPORT

In the event of a product failure or nonconformity, please follow the steps below to get support.

1. Contact our after-sales service and provide the details of your order (Order number) with a good explanation of the problem and if possible attach photos of the problem. Your order number is available in your customer account in the tab "My Orders".
2. An agent of our After Sales Service will contact you within 24 hours to give you the procedure to follow for a repair, a replacement, or a refund.

• For a repair: we will send you a prepaid return label that will allow you to return the product. Once the product is repaired, we will ship it back to you. All the procedures can take 21 days from the day you contact us to signal the problem.
• For a replacement: we will send you a prepaid return label that will allow you to return the product. After receiving the package returned by the customer, our warehouse will send you another identical brand-new product. (The re-shipment is made within 24 hours after receipt of the returned product)
• For a refund: our after-sales service will examine the case and will refund you if the product has been used for a period less or equal to one month. Beyond one month of use, only repair or exchange is accepted.
• The warranty covers the entire product except for the consumables.

CANCELLATION OF THE WARRANTY

The products sold are covered by a guarantee of 12 months. As a result, the customer is not authorized to repair his product himself or have it repaired by a third party without our prior authorization. Any disassembly, skinning, or repair of the product by the customer or by a third party causes the immediate cancellation of the guarantee. In case of a quality problem with the product, the customer is asked to contact us as soon as possible for complete and free support instead of trying to solve the problem alone or by tier.